The Independent Betting Adjudication Service (IBAS) Overview

IBAS reviews

Disputes between customers and businesses are inevitable in any industry, and the gambling sector is no exception. Issues such as payment discrepancies or mistakes in settling bets often lead to disagreements between punters and betting companies. This is where the Independent Betting Adjudication Service (IBAS) steps in. Our guide highlights the role of IBAS in maintaining fairness within the UK gambling sector. We delve into how IBAS reviews and resolves betting disputes.

What is IBAS?

The Independent Betting Adjudication Service (IBAS) is a panel that resolves conflicts between gambling operators and bettors. Established back in 1998, it is recognized by the UK Gambling Commission as an Alternative Dispute Resolution (ADR) entity. Today, it facilitates unbiased resolutions between its gambling brands registered under the UKGC and their clientele.

IBAS abides by certain procedures and constraints. Here are some key points from its terms and conditions;

  • The gambling operator must possess a license from the Gambling Commission.
  • The dispute must not be subject to court action.
  • The adjudication process is free.
  • The process involves commitments to maintain confidentiality.
  • The terms for resolution are governed by English law.

How Does IBAS Work?

While it is often meticulous, IBAS’s adjudication process is pretty straightforward. Unlike the regular courtroom hearings, the process doesn’t require your physical presence. However, you must have tried all possible means to resolve the issue directly with the operator before contacting the agency.

The adjudication of claim process involves two main steps for the bettor: filing betting complaints and submitting evidence. After this, this complaint undergoes a panel review. Below is a step-by-step outlining this in more detail:

💡 Submission: Fill out the IBAS Adjudication Form online or request it by directly contacting their office. Provide all relevant details required.
💡 Contacting the Gambling Operator: The body contacts the gambling operator, asking for details like a written submission, documentary evidence, etc.
💡 Information Passed to Panel: All gathered details are sent to the IBAS Adjudication Panel.
💡 Questioning: Both parties (operator and customer) may need to respond to additional queries from the panel.
💡 Adjudication: IBAS reviews all submissions and issues a verdict.
💡 Notification: The verdict is communicated simultaneously to both parties.
💡 Review: If dissatisfied with the ruling, the betting operator or complainant can request a case review.

How to Raise a Complaint with IBAS

Raising a complaint with IBAS is simple. However, you must pay close attention and adhere to specific guidelines for a successful resolution.

Follow the steps below to lodge your complaint:

  1. Attempt Resolution with Operator: Before escalating the dispute to IBAS, you must have exhausted all avenues to resolve it internally with the operator.
  2. Register with IBAS: Register by entering your details at the official IBAS UK site. Click the “Register” button and wait for a verification email.
  3. Access the Complaint Form: After signing in to your IBAS account, click on the “CONSUMERS” option in the main menu. After that, click on “MAKE A CLAIM” to get a complaint form.
  4. Fill out the Adjudication Form: Provide an account of the issue detailing what occurred and when it happened. Describe your interactions with the operator. Explain why you believe your case is valid. Remember to attach any evidence to back up your IBAS complaint.
  5. Keep an Eye on Follow-ups: Stay alert for any follow-up communication after submitting the form. Check your email regularly. Respond promptly if additional clarification or information is requested.

Sectors of Disputes

IBAS deals with a wide variety of betting disputes across various sectors within the gambling industry, including:

  • Sports Betting (online and in physical locations)
  • Bingo
  • Online and physical casinos
  • Lotteries
  • Poker
  • Disputes related to online account identity
  • Stadium or racecourse issues
  • Totalizator betting
  • Gaming machines/adult gaming centers
  • Other complaints (e.g., unfair betting practices, deceptive advertisements, bonus disagreements)

Problems in these areas vary from inaccuracies in sports betting odds to phone calls from bingo halls. They also cover instances of late bets at casinos, unfair or malfunctioning games, and tournament terms and conditions in poker. When it comes to Internet gambling, concerns may involve software issues in casinos, disputed identities linked to accounts, etc.

Problems Not Covered By IBAS

IBAS complaints do not include the following:

  • Customer support standard
  • Cheating allegations
  • Restricted or blocked accounts
  • Game fixing
  • Irresponsible gambling practices
  • Minor gambling
  • Refused or unprocessed bets

These issues should be escalated to higher organizations, such as the UKGC.

Tips for Raising a Complaint

While it is up to IBAS to deliver an unbiased adjudication, the tips listed below can increase your chances of winning the case.

Follow these tips when raising a dispute with IBAS:

  1. Make sure you understand the terms and conditions of your gambling operator.
  2. Be clear and concise when presenting your concern.
  3. Include all details and evidence to support your argument.
  4. Respond to any inquiries from IBAS.
  5. Be patient during the resolution process, as it may take some time.
  6. Ensure that your dispute falls within IBAS’s scope.

Grounds for Refusal

While IBAS resolves several gambling disputes, they may choose not to deal with some for a range of reasons. To ensure your IBAS betting complaint is accepted, we have put together some grounds for refusal and how to avoid them.

  • Failure to settle with the operator before escalating to IBAS:

As mentioned above, you must try every way to resolve your complaint with the operator before contacting IBAS. Keep records of all these attempts as evidence to back your case.

  • Frivolous or vexatious complaints:

IBAS doesn’t take up disputes intended to cause annoyance or frustration. So, ensure that your complaint is genuine, supported by compelling evidence, and pertains to a valid dispute.

  • Another body or court has previously considered the dispute:

Do not pursue the matter through another avenue before approaching IBAS to prevent this.

  • Failure to meet time limits:

Be mindful of any deadlines for filing complaints. Promptly submit your complaint to IBAS and respond to any extra request immediately.

IBAS Contact Information

Do you have any gambling-related disputes you want to contact IBAS on? Visit their official site at You can also reach them via telephone, email, fax, or post using the following addresses:

  • Telephone: 02073475883
  • Email:
  • Fax: 02073475882
  • Address: Independent Betting Adjudication Services.
  • PO Box 62639, London, EC3P 3S

Responsible Betting

Although punters can rely on IBAS to settle a wide range of disputes, it is still crucial to practice responsible betting. Be cautious when betting and ensure you place limits on the time and money you spend. Seek help immediately if you start noticing signs of problem gambling.

Final Words

The IBAS gambling and betting dispute resolution service plays a significant role in the realm of the UK betting industry. Acting as a mediator, it ensures unbiased judgments, fostering trust and confidence among players. Its expertise, accessibility, and credibility contribute significantly to the industry’s framework.

Rebecca E
Writer & Media

Rebecca is a Liverpool gal and a big fan of the club. She likes nothing more than sharing tips and predictions on sports betting. Her other favorite sports include horse racing, snooker, and golf. Rebecca is in charge of writing and media at BetZillion. You can thank her for making our articles look so great.

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